American Passport Solutions Passport Service Guarantee

Factors Out of Our Control

We cannot be held responsible for Acts of God, inclement weather, delays caused by your shipping carrier (FedEx or UPS), delays caused by application decisions and/or application security holds by the Passport Agency, police/fire action causing slow-down or shutdown of any postal facility, shipping facility or Passport Agency, and finally we cannot be held responsible for emergency capacity restrictions imposed on us by the Passport Agency or by the U.S. Department of State. We guarantee that we will inform you of any adverse conditions out of our control or yours.

You can expect professional, courteous service at all points during the passport application process. American Passport Solutions will make every effort to get your passport to you within the allotted time frame. If your application is suspended for any reason by the Passport Agency, you will be notified as soon as possible in order for you to get those clearance materials to us. This prompt action on your part allows us to clear the suspense and ship your passport to you.

You can expect a straight-forward answer to any of your questions. If we don't know the answer, we will make every effort to learn the correct answer and convey this information to you ASAP. If you have any questions, please contact us.

Please Note: If you owe Child Support (in arrears), are wanted for arrest, are currently serving probation, are under order to appear in court (subpoena), or are wanted for extradition; your passport application will be denied and any monies you have paid to have your passport application expedited will be forfeited.